The Fourth Quarter Full-Court Press
Last week I wrote about the importance of building a plan for 2027 by engaging your team in collecting feedback and accepting feedback constructively. Turning feedback into action is the real challenge; however, it will produce an effective plan.
Your team gets feedback from guests daily; however, without a pipeline to gather information, a large percentage of those comments are never reported.
My recommendation is to put in place the following process:
First and foremost, listen with an open mind. Focus on understanding, not reacting.
Ask for Clarification. Seek examples to better understand the feedback.
Reflect on the feedback. Take time to assess what you've heard.
Create a specific action plan with your team. Break down feedback into clear, actionable steps.
Prioritize Areas for Improvement. Focus on one or two key areas at a time.
Seek support and resources. You don’t have to have all the answers. Find mentors or colleagues who can help you and your team improve.
Follow up and track progress. Revisit the feedback after implementing updates and report to your team.
This will result in:
Staff development that accelerates faster
Performance improvements stick long-term
Team confidence increases dramatically
Quality of the guest experience improves consistently.
Asking your team for feedback without follow up action is just expensive conversation and will lack of trust in leadership.The leaders who achieve the best results listen and execute.
To learn more, please reach out to me at david@therestaurantclinic.com.
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